Optus6 followers81 jobs

Process Standards and Quality Specialist - Fixed Term Contract, Sydney, Melbourne or Adelaide

Mid levelFull-timeHybridVictoria, AustraliaBusiness operationsDataPosted 3 weeks ago
View your fit0 of 9 criteria met

About the job

The Process Standards and Quality Specialist at Optus plays a vital role in maintaining the organisation’s process management framework, ensuring compliance with standards and quality practices. This position is essential for enhancing customer and employee experiences through process standardisation and continuous improvement. The team thrives on collaboration and innovation, working together to drive Optus’ strategic imperatives.

You'll be responsible for

📋

Maintaining process standards

Maintain process modelling standards, templates, and playbooks to ensure consistency and quality.
⚙️

Supporting BPM platform

Support BPM platform configuration, administration, and user enablement across the enterprise.
🌐

Collaborating with stakeholders

Collaborate with stakeholders to drive adoption of process standards and continuous improvement initiatives.

Skills you'll need

📊

Process management

Proven experience in process management, governance, or quality roles, ideally in matrixed or complex service organisations.
🔄

BPMN 2.0

Strong understanding of BPMN 2.0 and process lifecycle governance, with hands-on experience using BPM tools (e.g., Signavio, ARIS, Celonis).
📈

PowerBI

Proven ability to create dashboards on PowerBI, tailored to stakeholder needs.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Process management experience
Proven experience in process management or governance roles.

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BPMN 2.0 knowledge
Strong understanding of BPMN 2.0 and process lifecycle governance.

View

BPM tools proficiency
Hands-on experience with BPM tools like Signavio or ARIS.

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Dashboard creation skills
Proven ability to create tailored dashboards on PowerBI.

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Stakeholder engagement skills
Excellent communication skills for effective stakeholder collaboration.

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