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Product Experience Analyst - MYOB Practice Management (MPM)

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The job of a Product Experience Analyst at MYOB Practice Management is all about making a positive impact on businesses in Australia and New Zealand. This role is crucial in providing real-time support and resolving complex cases, ensuring that customers receive the best possible experience. The team thrives on collaboration and is dedicated to helping each other grow while delivering exceptional service.

You'll be responsible for

💬

Providing real-time guidance

Offering immediate support and feedback to Customer Experience team members to enhance their performance and skills.
🔍

Resolving complex MPM cases

Diagnosing and addressing intricate MPM cases that go beyond standard support, ensuring customer satisfaction.
🤝

Collaborating with internal partners

Working closely with various internal teams, including Product Managers and Development Teams, to enhance customer experience.

Key criteria

🛠️

MYOB product suite expertise

In-depth knowledge of MYOB products and customer workflows.

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📊

SQL and data model proficiency

Experience with MPM SQL database and data integrity.

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🤝

Collaboration skills

Proven ability to work with cross-functional teams effectively.

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Meet the team

About the company

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3 criteria for this job
MYOB product suite expertise
In-depth knowledge of MYOB products and customer workflows.

View

SQL and data model proficiency
Experience with MPM SQL database and data integrity.

View

Collaboration skills
Proven ability to work with cross-functional teams effectively.

View

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