Product Manager – Disputes
About the job
This job is about enhancing customer experiences during high-stress situations, particularly in disputes. By focusing on fairness, risk, and operational efficiency, you will play a crucial role in delivering measurable outcomes that improve customer satisfaction. The team thrives on collaboration, continuous discovery, and evidence-based delivery, ensuring a world-class experience for customers.
You'll be responsible for
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Owning and evolving Disputes experiences
Own and evolve Disputes experiences across digital and assisted channels, including end-to-end servicing pathways and controls.🔍
Using customer insight
Use customer insight and operational data to frame problems, propose solutions, influence stakeholders and improve outcomes.🤝
Partnering with various teams
Partner with Risk, Compliance, Legal and Operations to ensure decisions are fair, consistent and defensible.Key criteria
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Product management experience in financial services
Demonstrated experience managing products in financial services, ideally payments or disputes.View
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Strong problem framing skills
Proven ability to frame problems and conduct iterative discovery practices.View
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Data-driven decision making
Experience using data to identify issues and measure outcomes effectively.View
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