About the job
The Product Owner – Financial Health at ING is a pivotal job that drives the development and execution of initiatives aimed at enhancing customer experiences in hardship and collections. This role directly influences the design and delivery of solutions that support customers' financial wellbeing while ensuring compliance with regulatory standards. The team thrives on collaboration, innovation, and a commitment to creating a compassionate banking experience.
You'll be responsible for
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Defining product solutions
Define and enhance product and service solutions by analysing customer value, commercial needs, and regulatory requirements.🔄
Managing product lifecycle
Develop and manage lending-related products throughout their lifecycle, ensuring they meet business goals and deliver strong customer outcomes.📊
Prioritising product backlog
Prioritise, refine and co-manage the product backlog, contributing to sprint planning and ensuring user stories align with strategic priorities.Key criteria
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Product and service management skills
Demonstrated experience in requirements analysis and action planning.View
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Regulatory framework knowledge
Understanding of APRA, ASIC, and AUSTRAC compliance requirements.View
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Financial services background
Experience in banking, collections, or hardship environments.View
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