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Product Owner – Intelligent Comms

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaInformation technologyProductPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Product Owner for Intelligent Communications plays a pivotal role in transforming the home loan application journey. By leading the charge in proactive communication strategies, this job ensures customers feel informed and confident during one of life’s most significant financial decisions. Collaboration is key, as the team thrives on diverse perspectives to create impactful outcomes for both customers and colleagues.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📣

Leading communication strategy

Setting the vision and strategy for intelligent, event-driven communications across the Home Loan application journey.
🔔

Delivering proactive updates

Leading a squad delivering proactive updates, status visibility, and next-best-action communications.
🔍

Identifying friction points

Using customer insights, complaints, and operational data to identify friction, prioritise improvements, and enhance transparency.

Key criteria

📊

Product leadership experience

Demonstrated experience leading product initiatives in complex environments.

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📈

Customer journey improvement

Proven experience enhancing customer journeys and communication strategies.

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📉

Data-driven decision making

Experience using data and insights to prioritize product improvements.

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A meaningful career starts with a match

View your fit

4 criteria for this job
Product leadership experience
Demonstrated experience leading product initiatives in complex environments.

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Customer journey improvement
Proven experience enhancing customer journeys and communication strategies.

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Data-driven decision making
Experience using data and insights to prioritize product improvements.

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Stakeholder engagement skills
Strong ability to influence and collaborate across cross-functional teams.

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