About the job
This job is all about simplifying complex processes and making them executable for customers. As a Product Owner in the Customer Migration team, you will play a crucial role in enhancing customer experiences while balancing operational readiness and risk. The team thrives on innovation and customer obsession, creating a supportive environment where everyone can contribute their best.
You'll be responsible for
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Driving rationalisation decisions
Reviewing product catalogue and defining target products for customer migrations.🛤️
Designing customer journeys and communications
Creating plans that reduce confusion and enhance customer satisfaction during migrations.⚙️
Monitoring outcomes and running rapid fixes
Ensuring smooth transitions and learning from experiences to improve processes.Key criteria
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Product judgement and simplification mindset
Experience making complex product decisions clear and executable.View
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Strong regulatory and product literacy
Proven understanding of governance in approval-heavy environments.View
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Stakeholder management skills
Demonstrated ability to partner with Legal, Compliance, and Tech.View
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