About the job
The Client Services Specialist job is an exciting opportunity to work with a global fintech leader, helping clients navigate cutting-edge technology in the M&A space. This position is all about building relationships, solving problems, and providing exceptional support to corporate executives and legal professionals. The team thrives on collaboration and values diverse perspectives, making it a fantastic place for personal and professional growth.
You'll be responsible for
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Introducing newcomers to the platform
Helping clients set up for optimum performance, building relationships and trust.š ļø
Assisting customers with issues
Taking care of clients by solving both simple and complex problems they encounter.š
Training clients and their teams
Providing guidance and support to ensure clients feel comfortable using the technology.Key criteria
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3-4 years in client services
Experience supporting clients in a technology-driven environment.View
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Fluency in English and Japanese
Ability to communicate effectively with diverse clients.View
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Problem-solving skills
Proven ability to troubleshoot and resolve client issues.View
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