Grata1 job

Product Support Specialist, Intermediate - English and Japanese fluency required

Mid levelFull-timeRemoteSydney NSW, AustraliaAustraliaCustomer service and supportInformation technologyPosted 2 months agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Client Services Specialist job is an exciting opportunity to work with a global fintech leader, helping clients navigate cutting-edge technology in the M&A space. This position is all about building relationships, solving problems, and providing exceptional support to corporate executives and legal professionals. The team thrives on collaboration and values diverse perspectives, making it a fantastic place for personal and professional growth.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👋

Introducing newcomers to the platform

Helping clients set up for optimum performance, building relationships and trust.
🛠️

Assisting customers with issues

Taking care of clients by solving both simple and complex problems they encounter.
🎓

Training clients and their teams

Providing guidance and support to ensure clients feel comfortable using the technology.

Key criteria

🌍

3-4 years in client services

Experience supporting clients in a technology-driven environment.

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🗣️

Fluency in English and Japanese

Ability to communicate effectively with diverse clients.

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🔧

Problem-solving skills

Proven ability to troubleshoot and resolve client issues.

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A meaningful career starts with a match

View your fit

5 criteria for this job
3-4 years in client services
Experience supporting clients in a technology-driven environment.

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Fluency in English and Japanese
Ability to communicate effectively with diverse clients.

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Problem-solving skills
Proven ability to troubleshoot and resolve client issues.

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Organizational skills
Strong attention to detail in managing client interactions.

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Interpersonal skills
Experience building trust and relationships with clients.

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