Product/Service Designer (AI Experience & Commerce) - Contract
About the job
This job is about being a forward-thinking Product / Service Designer at NCS Australia, where innovation and collaboration thrive. You will play a crucial role in shaping how customers interact with products in an AI-driven world, ensuring that experiences are seamless and optimized for both humans and AI agents. The team values curiosity, creativity, and resilience, working together to create a better tomorrow.
You'll be responsible for
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Future-State Design
Design end-to-end product experiences specifically optimized for AI agent interactions and automated commerce.🗺️
Journey Mapping
Develop key user journeys that illustrate how agents assist in product discovery and facilitate secure transactions.🔬
Agentic Research
Conduct deep-dive research into how AI agents (LLMs, personal assistants, etc.) search, compare, and execute purchases in the telco and technology sectors.Key criteria
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Service design and information architecture proficiency
Proven experience in service design methodology and complex product information architecture.View
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Strong user research capabilities
Demonstrated ability to gather insights in emerging technology domains.View
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Familiarity with AI ecosystems
Knowledge of Generative Engine Optimization and AI data mechanics.View
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