Canva163 followers123 jobs

Program Manager - AI Help Experience

Mid levelFull-timeRemoteMelbourne VIC, AustraliaStrategy and analysisProgram managementPosted 2 weeks ago
View your fit0 of 9 criteria met

About the job

This job is about joining the AI Help Experience team at Canva, where you will own and evolve the group-wide JIRA ecosystem and streamline delivery across teams. The impact of this job is significant as it helps improve operational excellence and identifies AI-driven automation opportunities. The team thrives on collaboration, transparency, and a shared commitment to redefining AI-first support.

You'll be responsible for

⚙️

Scaling operational excellence

Proactively orchestrating collaboration across engineering, product, design, and operations specialties, facilitating clear communication for delivery updates, and continuously improving best practices across teams.
🔗

Cross-team project & delivery support

Partnering with group leads to translate scope of goal candidates into clear, actionable plans and goals during planning, while working with teams to see through their delivery across teams.
📊

Data reporting and strategic opportunities

Delivering regular data-driven reports and forecasts to inform group leadership decisions, setting up experiment tracking, analysis, and reporting of key projects across the group.

Skills you'll need

📊

Program management

5+ years in program or project management, product operations, Chief of Staff or strategy roles, ideally within Big Tech, high-growth SaaS, or startup environments.
🛠️

JIRA and Confluence expertise

Deep expertise in JIRA, Confluence, OKR/goal frameworks, and hands-on experience with Agile methodologies such as sprint planning and backlog management to optimise delivery velocity.
🗣️

Strong communication skills

Able to visualize complex ideas, create data visualizations, and present clear recommendations to stakeholder audiences.
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Meet the team

About the company

View your fit

0 of 5 criteria met
5+ years in program management
Experience in program or project management within tech environments.

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Deep expertise in JIRA and Confluence
Proven skills in managing workflows and documentation tools.

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Cross-functional team coordination
Experience driving initiatives across diverse teams effectively.

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Advanced Excel and data visualization skills
Ability to transform data into actionable insights for strategy.

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Curiosity for AI-driven automation
Experience exploring AI to enhance operational efficiency.

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