About the job
This job is about joining the AI Help Experience team at Canva, where you will own and evolve the group-wide JIRA ecosystem while streamlining delivery across teams. Your impact will be significant as you help redefine AI-powered support experiences, enabling users to find answers and solve problems independently. The team thrives on collaboration, innovation, and a shared commitment to excellence.
You'll be responsible for
🚀
Scaling operational excellence
Proactively orchestrating collaboration across engineering, product, design, and operations specialties, facilitating clear communication for delivery updates, and continuously improving best practices across teams.🔗
Cross-team project & delivery support
Partnering with group leads to translate scope of goal candidates into clear, actionable plans and goals, while working with teams to ensure delivery across teams.📊
Data reporting and strategic opportunities
Delivering regular data-driven reports and forecasts to inform group leadership decisions, surfacing delivery risks, and recommending course corrections.Key criteria
📅
5+ years in program or project management
Experience in managing projects within tech or SaaS environments.View
🛠️
Deep expertise in JIRA and Confluence
Proficient in tools for project tracking and documentation.View
🤝
Proven track record in cross-functional coordination
Experience driving initiatives across diverse teams.View
View more
