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Program Manager - AI Help Experience

Mid levelSeniorFull-timeRemoteMelbourne VIC, AustraliaInformation technologyProgram managementPosted 1 month ago
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About the job

This job is about owning and evolving the group-wide JIRA ecosystem while streamlining delivery across teams. The impact of this role is significant as it enhances operational excellence and identifies AI-driven automation opportunities. Collaboration is key, as the team works closely together to connect strategy to execution and help teams move faster and smarter.

You'll be responsible for

🚀

Scaling operational excellence

Proactively orchestrating collaboration across engineering, product, design, and operations specialties to keep initiatives on track.
📅

Cross-team project support

Partnering with group leads to translate scope of goal candidates into clear, actionable plans and goals during planning.
📊

Data reporting and strategic opportunities

Delivering regular data-driven reports and forecasts to inform group leadership decisions and recommend course corrections.

Key criteria

📅

5+ years in program or project management

Experience in fast-paced tech environments is essential.

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🛠️

Deep expertise in JIRA and Confluence

Knowledge of tools to optimize team collaboration and delivery.

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🤝

Proven track record in cross-functional coordination

Ability to drive initiatives across diverse teams effectively.

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Meet the team

About the company

View your fit

5 criteria for this job
5+ years in program or project management
Experience in fast-paced tech environments is essential.

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Deep expertise in JIRA and Confluence
Knowledge of tools to optimize team collaboration and delivery.

View

Proven track record in cross-functional coordination
Ability to drive initiatives across diverse teams effectively.

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Advanced Excel and data visualization skills
Transform insights into actionable reports for strategic decisions.

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Experience leveraging AI for automation
Identify opportunities to enhance operational efficiency.

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