About the job
The Reverse Logistics Program Manager is a vital part of the Supply Chain team, focusing on optimizing the reverse logistics process. This job plays a crucial role in ensuring efficient handling of customer and vendor returns, as well as removal volumes, while maintaining operational excellence across the fulfillment network. The team thrives on collaboration, data-driven decision making, and innovative solutions to enhance customer experience and sustainability initiatives.
You'll be responsible for
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Designing and implementing reverse logistics programs
Creating programs that optimize end-to-end returns processing, establishing and monitoring key performance indicators (KPIs) to drive continuous improvement in processing time, costs, and customer experience.📊
Developing capacity planning models
Creating forecasting tools to predict return volumes and inform labor planning requirements, ensuring optimal backlog levels through proactive demand management.📈
Analyzing returns data
Identifying trends and bottlenecks, then implementing automation and process improvements to increase processing speed and operational efficiency.Key criteria
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5+ years of program management experience
Demonstrated experience managing complex programs to drive results.View
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3+ years of cross-functional collaboration
Experience working effectively with both tech and non-tech teams.View
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Process improvement expertise
Proven ability to define and implement data-driven enhancements.View
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