RMIT University14 followers19 jobs

Prospective Student Officer

Mid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Prospective Student Officer, you will be a vital first point of contact for prospective domestic and international students, representing RMIT and inspiring future students. This job is all about delivering exceptional customer service and providing personalized advice on RMIT's programs and services. The team thrives on collaboration and innovation, working together to create amazing experiences for all audiences.

You'll be responsible for

📞

Providing personalized advice

Acting as a subject matter expert, promoting tailored education solutions while managing enquiries across various communication channels.
🎯

Achieving recruitment targets

Responsible for achieving student recruitment and conversion targets while maintaining accurate records within the CRM system.
🌟

Delivering exceptional service

Delivering exceptional customer service through inbound and outbound interactions, inspiring future students to explore opportunities.

Key criteria

📞

Customer service experience

Demonstrated experience providing exceptional service to diverse clients.

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📊

CRM proficiency

Experience with CRM systems for managing lead and case data.

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🗣️

Communication skills

Proven written and verbal communication skills for effective client interactions.

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View more

Meet the team

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5 criteria for this job
Customer service experience
Demonstrated experience providing exceptional service to diverse clients.

View

CRM proficiency
Experience with CRM systems for managing lead and case data.

View

Communication skills
Proven written and verbal communication skills for effective client interactions.

View

Sales and recruitment background
Proven experience in an acquisition or recruitment environment.

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Ability to work under pressure
Experience managing multiple systems while meeting KPIs in fast-paced settings.

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