Blackmores9 jobs

Quality Manager - Product Quality Complaints

Mid levelSeniorFull-timeHybridWarriewood NSW 2102, AustraliaPosted 22 hours agoVerified 8 hours ago
Pending fitX of Y criteria met

About the job

The job of Product Quality Complaints Manager is an exciting opportunity to oversee quality complaints and consumer queries on a global scale. This position plays a crucial role in ensuring excellence and consistency across all markets while leading a high-performing team. Collaboration and innovation are at the heart of how the team works, making it a vibrant and supportive environment.

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You'll be responsible for

🌍

Leading global product quality complaints management

Lead and oversee global product quality complaints management, ensuring consistent processes and consumer experience across all markets.
🔄

Managing complaint lifecycle

Manage the end-to-end complaint lifecycle, including intake, investigation, resolution, and response within agreed SLAs.
🔗

Driving process harmonisation

Drive harmonisation and standardisation of complaint handling processes across regions, brands, and manufacturing partners.

Key criteria

📊

GMP quality systems knowledge

Strong understanding of GMP quality systems and regulatory requirements.

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👥

People leadership experience

Demonstrated experience managing teams and influencing stakeholders.

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🔍

Analytical skills

Proven analytical and root cause analysis capabilities with a data-driven mindset.

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A meaningful career starts with a match

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5 criteria for this job
GMP quality systems knowledge
Strong understanding of GMP quality systems and regulatory requirements.

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People leadership experience
Demonstrated experience managing teams and influencing stakeholders.

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Analytical skills
Proven analytical and root cause analysis capabilities with a data-driven mindset.

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Complaint management experience
Minimum 7 years in a regulated GMP environment with global exposure.

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Communication skills
Excellent communication skills for stakeholder engagement and alignment.

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