Marsh McLennan
Rates Team Leader
Mid levelContractHybridMelbourne VIC, AustraliaAdministrationFinancePeople and culturePosted 3 days ago
About the job
The job is about leading the Rates Team at Banyule, where you will coach a capable team to ensure accurate and timely management of Rates, Special Rates & Charges, and receipting. This position plays a crucial role in partnering with Customer Service, Finance, and external stakeholders to provide specialist advice and maintain transparent processes, ultimately ensuring excellent service to the community. The team values collaboration and offers opportunities for personal and professional growth within a supportive leadership network.
You'll be responsible for
👥
Leading and coaching the rates team
You will lead and coach a capable team to deliver accurate, timely and compliant management of Rates, Special Rates & Charges, and receipting.💬
Assisting customers with rates queries
You will assist customers with rates queries, hardship applications, and payment plans, ensuring their needs are met with care and efficiency.🔍
Reviewing and improving council policies
You will work collaboratively to review and make recommendations to improve council policies, procedures, and practices, enhancing overall service delivery.What we're looking for
📊
Extensive local government rating knowledge
Deep understanding of Local Government Rating and legislation.View fit
📈
Budget analysis experience
Proven experience analyzing budgets, reporting, and reconciliation.View fit
👥
Effective team management skills
Demonstrated ability to lead and innovate within a team.View fit
View more
