Cubic Corporation12 jobs

Regional Head of Customer Success, APAC

SeniorFull-timeHybridSydney NSW, AustraliaBrisbane QLD, AustraliaAustraliaAustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Regional Head of Customer Success is a pivotal leadership job at Cubic Transportation Systems, responsible for ensuring exceptional customer outcomes across various service lines. This role is crucial in driving a customer-first culture and maintaining high standards of service delivery. Collaboration and coordination across teams are key, as the RHCS leads in a dynamic, matrixed environment.

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You'll be responsible for

🌟

Leading regional customer success

Serve as the senior customer success leader for the region, ensuring quality and consistency in customer-facing services.
📦

Overseeing deployment and program delivery

Ensure all Lines of Service are mobilized and executing effectively during deployment phases.
⚠️

Managing escalations

Own regional escalation management, ensuring timely resolution of high-severity incidents and complex service failures.

Key criteria

📊

Service delivery experience

12+ years in service delivery or managed services.

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🔄

Escalation management expertise

Proven track record managing senior customer escalations.

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🌐

Matrix environment experience

Demonstrated experience in a complex, matrixed organization.

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A meaningful career starts with a match

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5 criteria for this job
Service delivery experience
12+ years in service delivery or managed services.

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Escalation management expertise
Proven track record managing senior customer escalations.

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Matrix environment experience
Demonstrated experience in a complex, matrixed organization.

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Financial acumen
Solid understanding of cost-to-serve and margin contributions.

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Compliance knowledge
Exposure to PCI DSS, ISO 27001, or similar frameworks.

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