Remote Support Engineer - Japanese Speaking
About the job
Joining Rockwell Automation means becoming part of a global team dedicated to enhancing productivity and sustainability in manufacturing. As a member of the Remote Support team, you will play a vital role in assisting customers in Japan with their inquiries, making a significant impact on their operations. The team thrives on collaboration and continuous improvement, creating an environment where everyone can grow and excel.
You'll be responsible for
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Providing customer support
Troubleshooting customer issues via phone, chat, and email, ensuring timely and effective solutions.📝
Managing customer interactions
Setting expectations, documenting issues, and following up with customers to ensure satisfaction.📊
Developing professional expertise
Applying company policies to resolve issues and contributing to customer satisfaction metrics.Key criteria
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Proficient Japanese language skills
Ability to communicate effectively in Japanese for customer support.View
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Experience with industrial automation
At least 2 years working with industrial automation products.View
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Expertise in Rockwell software
Proficient in FactoryTalk suite and related products.View
