Rockwell Automation2 jobs

Remote Support Engineer - Japanese Speaking

JuniorMid levelFull-timeHybridHawthorn VIC 3122, AustraliaPosted 1 day agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

Joining Rockwell Automation means becoming part of a global team dedicated to enhancing productivity and sustainability in manufacturing. As a member of the Remote Support team, you will play a vital role in assisting customers in Japan with their inquiries, making a significant impact on their operations. The team thrives on collaboration and continuous improvement, creating an environment where everyone can grow and excel.

You'll be responsible for

📞

Providing customer support

Troubleshooting customer issues via phone, chat, and email, ensuring timely and effective solutions.
📝

Managing customer interactions

Setting expectations, documenting issues, and following up with customers to ensure satisfaction.
📊

Developing professional expertise

Applying company policies to resolve issues and contributing to customer satisfaction metrics.

Key criteria

🗣️

Proficient Japanese language skills

Ability to communicate effectively in Japanese for customer support.

View

⚙️

Experience with industrial automation

At least 2 years working with industrial automation products.

View

💻

Expertise in Rockwell software

Proficient in FactoryTalk suite and related products.

View

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories

A meaningful career starts with a match

Get started
Apply on Rockwell Automation
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

3 criteria for this job
Proficient Japanese language skills
Ability to communicate effectively in Japanese for customer support.

View

Experience with industrial automation
At least 2 years working with industrial automation products.

View

Expertise in Rockwell software
Proficient in FactoryTalk suite and related products.

View

Similar jobs

View all
TikTok
TikTok
Network Operations Engineer (Mandarin Speaking)Sydney, NSW · Full-time
The job is about joining the TikTok Networking team, where innovative ideas and technologies come together to create hyperscale data-center networking solutions. This position plays a crucial role in ensuring the operational stability and incident response of ByteDance's global network infrastructure. Team members thrive on collaboration, working across time zones to maintain high-performance network operations.
EverCommerce
EverCommerce
EverWell - Customer Support Specialist (Remote, Australia)Australia · Full-time
As a Customer Support Specialist at EverCommerce, you will be part of a dedicated global support team focused on delivering an exceptional customer experience. Your mission will be to empower customers to master the Timely platform, ensuring their success through effective communication and problem-solving. The team thrives on collaboration, initiative, and continuous growth, creating a supportive environment where everyone can shine.
Fastly
Fastly
Associate Threat Detection Analyst (Japanese & English speaking)Australia · Full-time
The Threat Detection Analyst job at Fastly is all about ensuring the security of customers in a dynamic and fast-paced environment. This role is crucial in addressing Internet-scale threats and providing exceptional security services. The team thrives on collaboration and continuous improvement, making it an exciting opportunity for those passionate about cybersecurity.
EverCommerce
EverCommerce
EverWell - Customer Support Specialist (Remote, NZ)Australia · Full-time
As a Customer Support Specialist for EverCommerce's Timely product, you will be part of a dedicated global support team, delivering fast and professional support to customers. Your role is crucial in empowering customers to master the Timely platform, ensuring their success in running their businesses. The team thrives on collaboration, initiative, and continuous learning, creating a supportive environment where everyone can grow.