IHG Hotels & Resorts
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Reservations Agent (Full-time) | Crowne Plaza Geelong

JuniorFull-timeOfficeGeelong VIC 3220, AustraliaPosted 4 weeks agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

As a Reservations Agent at Crowne Plaza Geelong, you will play a vital role in creating memorable experiences for guests right from their first enquiry. This job is all about making exceptional first impressions and ensuring every stay is unforgettable. The team thrives on collaboration and is dedicated to delivering outstanding service, making it a fantastic opportunity for those who love hospitality.

You'll be responsible for

🌟

Creating exceptional first impressions

As a Reservations Agent, you will be at the heart of the guest journey, creating exceptional first impressions and helping shape unforgettable stays from the very first enquiry.
📞

Managing reservations

Manage reservations for individuals and groups via phone, email, and internal channels, including new bookings, amendments, cancellations, and guest profile updates.
💰

Maximising revenue

Maximise revenue through room upgrades, upselling, proactive sales activities, and initiatives that drive reservation growth.

Key criteria

🛎️

Reservations experience

Proven experience in hotel reservations or customer service.

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💻

Proficiency in reservations systems

Experience with Opera Cloud or similar systems is essential.

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✍️

Communication skills

Exceptional written and verbal communication abilities are crucial.

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5 criteria for this job
Reservations experience
Proven experience in hotel reservations or customer service.

View

Proficiency in reservations systems
Experience with Opera Cloud or similar systems is essential.

View

Communication skills
Exceptional written and verbal communication abilities are crucial.

View

Attention to detail
Demonstrated attention to detail in managing reservations.

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Stakeholder management
Experience collaborating effectively with various departments.

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