Marriott8 followers192 jobs

Reservations Agent

JuniorFull-timeHybridGold Coast, QLD, AustraliaPosted 3 weeks agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is all about creating memorable experiences for guests by efficiently processing reservations and providing top-notch customer service. The impact of this role is significant, as it directly influences guest satisfaction and revenue generation. The team thrives on collaboration, professionalism, and a shared commitment to excellence.

Meet the team

About the company

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You'll be responsible for

📅

Processing reservations

Handling all reservation requests, changes, and cancellations received by phone, fax, or mail, ensuring accuracy and efficiency.
🛎️

Providing guest assistance

Identifying guest needs, explaining policies, and accommodating special requests to enhance their stay.
👔

Maintaining professionalism

Following company policies, ensuring a clean appearance, and protecting guest privacy and company assets.

Key criteria

📞

Reservation system experience

Experience inputting and accessing data in reservation systems.

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🤝

Guest service skills

Demonstrated ability to anticipate and address guest needs.

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📋

Communication proficiency

Clear and professional language skills for effective guest interactions.

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Think you're a good fit?See what the hiring team are looking for

View your fit

3 criteria for this job
Reservation system experience
Experience inputting and accessing data in reservation systems.

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Guest service skills
Demonstrated ability to anticipate and address guest needs.

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Communication proficiency
Clear and professional language skills for effective guest interactions.

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A meaningful career starts with a match

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