Reservations Agent
About the job
Joining Crowne Plaza Canberra as a Full-time Reservations Agent means becoming part of an iconic brand that values exceptional service. This job is all about creating memorable experiences for guests while maintaining accurate records and supporting the Reservations Department. The team thrives on collaboration, communication, and a commitment to excellence, making it a fantastic opportunity for anyone passionate about hospitality.
You'll be responsible for
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Assisting in daily operations
Assist in the efficient day-to-day operation of the Reservations Department, optimizing hotel occupancy and average rate.😊
Maintaining customer satisfaction
Ensure customer service is of the highest possible standard and handle guest complaints in a timely manner.🤝
Developing client relationships
Develop rapport with regular clients and booking agents to foster strong relationships.Key criteria
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Reservations management experience
2+ years of experience in hotel reservations management.View
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Opera PMS knowledge
Familiarity with Opera Property Management System for efficient operations.View
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Proven communication skills
Demonstrated ability to communicate effectively via phone, email, and in-person.View
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