IHG Hotels & Resorts4 followers82 jobs

Reservations Agent

JuniorFull-timeOfficeAustraliaPosted 1 month agoVerified 22 hours ago
Pending fitX of Y criteria met

About the job

Joining Crowne Plaza Canberra as a Full-time Reservations Agent means becoming part of an iconic brand that values exceptional service. This job is all about creating memorable experiences for guests while maintaining accurate records and supporting the Reservations Department. The team thrives on collaboration, communication, and a commitment to excellence, making it a fantastic opportunity for anyone passionate about hospitality.

Meet the team

About the company

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You'll be responsible for

🏨

Assisting in daily operations

Assist in the efficient day-to-day operation of the Reservations Department, optimizing hotel occupancy and average rate.
😊

Maintaining customer satisfaction

Ensure customer service is of the highest possible standard and handle guest complaints in a timely manner.
🤝

Developing client relationships

Develop rapport with regular clients and booking agents to foster strong relationships.

Key criteria

📊

Reservations management experience

2+ years of experience in hotel reservations management.

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💻

Opera PMS knowledge

Familiarity with Opera Property Management System for efficient operations.

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📞

Proven communication skills

Demonstrated ability to communicate effectively via phone, email, and in-person.

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A meaningful career starts with a match

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5 criteria for this job
Reservations management experience
2+ years of experience in hotel reservations management.

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Opera PMS knowledge
Familiarity with Opera Property Management System for efficient operations.

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Proven communication skills
Demonstrated ability to communicate effectively via phone, email, and in-person.

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Problem-solving abilities
Experience in resolving guest complaints and operational challenges.

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Organizational skills
Proven ability to manage tight deadlines and prioritize tasks effectively.

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