Marriott10 followers335 jobs

Reservations Agent

JuniorMid levelFull-timeOfficeBrisbane QLD, AustraliaPosted 4 days agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

Join Marriott International as a Reservations Agent at The Westin and Four Points by Sheraton Brisbane, where you will embark on an exciting journey in the hospitality industry. This job is all about creating unforgettable experiences for guests by managing their inquiries and bookings with precision and care. The team thrives on collaboration and a shared commitment to excellence, making it a fantastic opportunity to grow and shine in your career.

Meet the team

About the company

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You'll be responsible for

📞

Handling guest inquiries

Being the first point of contact for guest room bookings and addressing their requests with professionalism.
📝

Monitoring guest feedback

Actively responding to guest feedback regarding the reservation process to enhance service quality.
🤝

Collaborating with teams

Working closely with front office, sales, and revenue management teams to ensure seamless operations.

Key criteria

📞

Reservations system proficiency

Experience with reservation systems like OPERA for efficient bookings.

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🗂️

Organizational skills

Demonstrated ability to manage large volumes of bookings effectively.

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💬

Exceptional communication skills

Strong interpersonal skills for effective guest and team interactions.

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A meaningful career starts with a match

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5 criteria for this job
Reservations system proficiency
Experience with reservation systems like OPERA for efficient bookings.

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Organizational skills
Demonstrated ability to manage large volumes of bookings effectively.

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Exceptional communication skills
Strong interpersonal skills for effective guest and team interactions.

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Attention to detail
Proven track record of maintaining accurate reservation records.

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Hospitality experience
Work experience in a reservations team within a 4/5 star hotel.

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