Sydney Local Health District
GraduateFull-timeHybridMelbourne VIC, AustraliaProfessional servicesCustomer service and supportPeople and culturePosted 2 months ago
About the job
As a Resolutions Officer, you will play a crucial role in turning facts into fair outcomes for members. Your work will involve managing complaints, crafting clear responses, and identifying opportunities to improve processes. The team values collaboration and is dedicated to providing timely, transparent resolutions, making this a rewarding opportunity for those who thrive on detail and problem-solving.
You'll be responsible for
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Managing member complaints
Help manage member complaints through AFCA and craft clear, evidence-based responses.🔗
Liaising with stakeholders
Clarify issues, gather documentation, and update the complaints management system.📊
Identifying trends
Collaborate with colleagues to identify trends and systemic issues to reduce future complaints.What we're looking for
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Strong written advocacy skills
Demonstrated ability to craft clear, persuasive responses.View fit
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Analytical skills
Experience identifying trends and systemic issues in complaints.View fit
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Collaborative communication
Proven ability to engage confidently with stakeholders.View fit
View more
