About the job
Join the RACV Retail Outlet team in Traralgon as a customer service specialist, where you will play a vital role in delivering exceptional service to our community. This job offers a fantastic opportunity to assist members with their insurance needs and provide support over the phone and in-store. The team thrives on collaboration and a customer-centric approach, ensuring every member feels valued and supported.
You'll be responsible for
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Providing immediate and effective solutions
Engaging in meaningful conversations to resolve member inquiries and provide tailored solutions.🔍
Identifying needs and educating members
Understanding member requirements to offer the best solutions for their motoring needs and uphold the brand promise.🌟
Championing a customer-centric mindset
Fostering an environment that prioritizes exceptional service experiences for all members.Key criteria
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Face-to-face customer service experience
Demonstrated experience assisting customers in person.View
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Over the phone customer service experience
Experience handling customer inquiries via phone.View
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Sales targets and KPI achievement
Proven experience meeting sales goals and key performance indicators.View
