About the job
The Retail Service Consultant position at Optus is all about connecting with customers and delivering exceptional service. This job plays a vital role in creating memorable experiences for visitors while fostering a supportive team environment. The team thrives on collaboration, accountability, and celebrating successes together.
You'll be responsible for
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Delivering customer experiences
Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.📚
Building product knowledge
Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.📞
Supporting customers
Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm deescalation.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Tech knowledge
Proven understanding of technology solutions and ability to explain them simply.View
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Problem-solving skills
Experience in resolving customer issues with empathy and practical solutions.View
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