Optus
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Retail Consultant, Mildura

GraduateJuniorFull-timeHybridMildura VIC 3500, AustraliaPosted 8 months agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Retail Service Consultant position at Optus is all about connecting with customers and delivering exceptional service. This job plays a vital role in creating memorable experiences for visitors while fostering a supportive team environment. The team thrives on collaboration, accountability, and celebrating successes together.

You'll be responsible for

🌟

Delivering customer experiences

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
📚

Building product knowledge

Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
📞

Supporting customers

Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm deescalation.

Key criteria

🌟

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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📱

Tech knowledge

Proven understanding of technology solutions and products.

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🧩

Problem-solving skills

Experience in resolving customer issues with empathy and clarity.

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View more

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5 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

View

Tech knowledge
Proven understanding of technology solutions and products.

View

Problem-solving skills
Experience in resolving customer issues with empathy and clarity.

View

Team collaboration
Background in working effectively within a team environment.

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Composure under pressure
Ability to maintain calm and effective communication in challenging situations.

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