About the job
The Retail Service Consultant job at Optus is all about connecting with customers and providing exceptional service in a vibrant team environment. This position plays a vital role in ensuring customers feel valued and understood while navigating their tech needs. At Optus, teamwork and collaboration are at the heart of everything, creating a supportive atmosphere where everyone can thrive.
You'll be responsible for
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Delivering customer experiences
Being the face of Optus and providing standout customer experiences powered by optimism, curiosity, and genuine care.đ
Building product knowledge
Becoming an expert across the full range of tech solutions and explaining everything in a friendly, simple, and accessible way.đ
Supporting customers
Assisting customers with all inquiries, from general questions to complex issues, using empathy and clear communication.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Tech knowledge
Proven ability to explain technology simply and effectively.View
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Problem-solving skills
Experience in resolving customer issues with empathy and clarity.View
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