Optus12 followers44 jobs

Retail Consultant, Swan Hill

JuniorPart-timeHybridVictoria, AustraliaPosted 7 months agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Retail Service Consultant job at Optus is all about connecting with customers and providing exceptional service in a vibrant team environment. This position plays a vital role in ensuring customers feel valued and understood while navigating their tech needs. At Optus, teamwork and collaboration are at the heart of everything, creating a supportive atmosphere where everyone can thrive.

You'll be responsible for

🌟

Delivering customer experiences

Being the face of Optus and providing standout customer experiences powered by optimism, curiosity, and genuine care.
📚

Building product knowledge

Becoming an expert across the full range of tech solutions and explaining everything in a friendly, simple, and accessible way.
📞

Supporting customers

Assisting customers with all inquiries, from general questions to complex issues, using empathy and clear communication.

Key criteria

🌟

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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💻

Tech knowledge

Proven ability to explain technology in simple terms.

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🧩

Problem-solving skills

Experience listening and providing practical solutions to challenges.

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5 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

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Tech knowledge
Proven ability to explain technology in simple terms.

View

Problem-solving skills
Experience listening and providing practical solutions to challenges.

View

Team collaboration
Background in working effectively within a team environment.

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Composure under pressure
Ability to maintain calm during challenging customer interactions.

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