About the job
This job is about joining the RACV Retail Outlet team in Traralgon as a customer service specialist, where you will play a vital role in assisting members with their inquiries and providing exceptional service. The impact of this job is significant, as you will be the front line in helping members with various products, ensuring they receive the best solutions for their needs. The team values collaboration and is committed to creating a supportive environment where everyone can thrive.
You'll be responsible for
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Assisting members
Providing immediate and effective solutions to members through meaningful and personalized conversations.🔍
Identifying needs
Educating members on the best solutions for their motoring requirements, delivering on the brand promise.🌟
Championing customer service
Promoting a customer-centric mindset to deliver exceptional service experiences.Key criteria
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Face-to-face customer service experience
Demonstrated experience assisting customers in person.View
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Over the phone customer service experience
Proven background in handling customer inquiries via phone.View
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Experience achieving sales targets
Demonstrated ability to meet or exceed sales KPIs.View
