EnergyAustralia1 follower8 jobs

Retail Performance Analyst

Mid levelContractHybridMelbourne VIC, AustraliaDataCustomer successBusiness analysis and strategyPosted 5 days ago
View your fit0 of 9 criteria met

About the job

The Retail Performance Analyst job is all about managing the customer lifecycle for Residential and Business accounts, with a keen focus on the End of Plan process. This role plays a vital part in ensuring strong financial performance through strategic offers and seamless transitions. The team thrives in a hybrid working environment, valuing collaboration and continuous improvement.

You'll be responsible for

🔄

Coordinating End-of-Plan process

Coordinating and executing the End-of-Plan process across key retail portfolios.
🔧

Managing customer fallout

Managing customer fallout, exceptions, and remediation activities to ensure seamless lifecycle transitions.
📈

Delivering performance insights

Managing day-to-day End-of-Plan and In-Market Offers performance insights and analysis.

Skills you'll need

📊

Analytical capability

Proven analytical capability with experience in process improvement.
🗣️

Communication skills

Excellent communication and stakeholder management skills with the ability to influence across a matrix organisation.
⏳

Prioritisation skills

Effective prioritisation skills to meet deadlines and contribute to multiple work streams.

Meet the team

About the company

View your fit

0 of 5 criteria met
Experience in energy or telco sectors
Proven background in regulatory environments like energy or telecommunications.

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Analytical capability
Demonstrated ability to analyze data for actionable insights.

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Communication and stakeholder management skills
Effective in influencing and managing relationships across teams.

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Prioritisation skills
Experience managing multiple work streams and meeting deadlines.

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Process improvement experience
Proven track record in identifying and implementing optimisations.

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