Retail Performance Analyst
Think you're a good fit?See what the hiring team are looking for
About the job
The Retail Performance Analyst job is all about managing the customer lifecycle for Residential and Business accounts, focusing primarily on the End of Plan process. This role is crucial in ensuring strong financial performance and delivering innovative energy solutions. The team thrives in a supportive, hybrid working environment, where collaboration and continuous improvement are at the forefront.
You'll be responsible for
🔄
Coordinating End-of-Plan process
Coordinate and execute the End-of-Plan process across key retail portfolios to ensure seamless lifecycle transitions.📉
Managing customer fallout
Lead and manage customer fallout, exceptions, and remediation activities to ensure smooth transitions.📈
Performance analysis
Manage day-to-day End-of-Plan and In-Market Offers performance insights and analysis to drive continuous improvement.Key criteria
📊
Experience in energy or regulatory environments
Strong background in energy, telco, or similar sectors is essential.View
🔍
Proven analytical skills
Demonstrated ability to analyze data for insights and recommendations.View
⚙️
Process improvement experience
Experience implementing optimizations and automation initiatives.View
View more
