About the job
The Retail Sales Assistant / Sleep Coach position at ResMed is an exciting opportunity to support customers on their health journey. This role combines retail, education, and care, allowing you to make a real difference in people's lives by helping them understand their therapy and equipment. ResMed fosters a supportive and inclusive work environment, where positivity and empathy are valued, making it a great fit for those looking to blend customer service with healthcare.
You'll be responsible for
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Responding to customer enquiries
Engaging with customers in-store and over the phone to address their questions and concerns.🔍
Investigating therapy issues
Helping customers troubleshoot and resolve therapy and equipment issues to ensure their satisfaction.📚
Providing education and support
Educating customers on the safe and effective use of medical equipment and ensuring therapy compliance.Key criteria
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Retail experience
Demonstrated experience in a busy retail or customer service environment.View
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Strong communication skills
Proven ability to adapt communication style to meet individual needs.View
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Empathy and compassion
Demonstrated ability to provide caring customer interactions under pressure.View
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