About the job
The Customer Support job is all about providing exceptional service and support to customers, ensuring they have a positive experience with ResMed products and services. This role is crucial in addressing inquiries, resolving complaints, and identifying sales opportunities, all while fostering strong relationships with clients. The team thrives on collaboration and innovation, creating a supportive environment where everyone can contribute to making the world a healthier place.
You'll be responsible for
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Communicating with customers
Engaging with customers daily to check on therapy status and assist with orders for therapy equipment or supplies.📦
Handling customer orders
Managing customer orders for medical supplies and equipment while maintaining client account records.🤝
Supporting cross-functional teams
Collaborating with various departments to meet service sales goals and document support inquiries.Key criteria
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Customer service experience
Minimum of 1 year in customer service roles.View
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Technical support skills
Experience providing technical assistance for products and services.View
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Data entry proficiency
Demonstrated ability in accurate data entry and record maintenance.View
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