Afterpay (Square)33 followers17 jobs

Retention Account Manager, SMB

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 3 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

The Retention Account Manager job at Square is all about helping merchants thrive within the ecosystem. By partnering with small and medium-sized business owners, you will play a crucial role in rediscovering the value of Square's platform. The team values curiosity and resilience, creating an environment where everyone can succeed together.

You'll be responsible for

💰

Retaining clients

Be responsible for retaining a multi-million dollar client base.
🔍

Understanding customer needs

Understand SMB customer needs across all verticals.
📈

Deploying retention strategies

Deploy retention strategies to mitigate churn and increase contract adoption.

Key criteria

📈

5+ years in account management

Demonstrated experience managing client relationships and retention strategies.

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💼

Proven negotiation skills

Experience negotiating contracts and addressing customer concerns effectively.

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📊

Analytical skills

Strong background in analyzing data to inform retention strategies.

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5 criteria for this job
5+ years in account management
Demonstrated experience managing client relationships and retention strategies.

View

Proven negotiation skills
Experience negotiating contracts and addressing customer concerns effectively.

View

Analytical skills
Strong background in analyzing data to inform retention strategies.

View

Excellent storytelling ability
Proven experience crafting compelling narratives to engage clients.

View

Passion for technology
Demonstrated knowledge of how technology benefits small businesses.

View

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