Afterpay (Square)32 followers24 jobs

Retention Account Manager, SMB

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 5 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Retention Account Manager job at Square is all about helping merchants thrive within the ecosystem. By partnering with small and medium-sized business owners, you will play a crucial role in rediscovering the value of Square's platform. The team values curiosity and resilience, creating an environment where everyone can succeed together.

Meet the team

About the company

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You'll be responsible for

💰

Retaining clients

Be responsible for retaining a multi-million dollar client base.
🔍

Understanding customer needs

Understand SMB customer needs across all verticals.
📈

Deploying retention strategies

Deploy retention strategies to mitigate churn and increase contract adoption.

Key criteria

📈

5+ years in account management

Demonstrated experience managing client relationships and retention strategies.

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💼

Proven negotiation skills

Experience negotiating contracts and addressing customer concerns effectively.

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📊

Analytical skills

Strong background in analyzing data to inform retention strategies.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
5+ years in account management
Demonstrated experience managing client relationships and retention strategies.

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Proven negotiation skills
Experience negotiating contracts and addressing customer concerns effectively.

View

Analytical skills
Strong background in analyzing data to inform retention strategies.

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Excellent storytelling ability
Proven experience crafting compelling narratives to engage clients.

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Passion for technology
Demonstrated knowledge of how technology benefits small businesses.

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