About the job
The Returns Team Member at JB Hi-Fi Group plays a crucial role in ensuring the timely and efficient return of faulty and damaged goods. This job is all about enhancing customer satisfaction through effective communication and collaboration with various teams. The team thrives in a fast-paced environment, valuing creativity and diversity while working together to achieve common goals.
You'll be responsible for
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Managing escalated customer returns
Ensuring prompt and effective resolution of customer return issues, including exchanges and collections.🤝
Collaborating with teams
Working closely with stores and other teams to facilitate escalated customer returns and resolve queries.🚚
Monitoring transport carriers
Ensuring compliance with service level targets and monitoring key performance indicators for effectiveness.What we're looking for
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Operational warehouse experience (3+ years)
Demonstrated experience in warehouse operations is essential.View
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Proficiency in Microsoft applications
Strong skills in Microsoft tools for effective data management.View
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Customer return management
Experience managing escalated customer returns and resolutions.View
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