Rooms Division Manager - Crowne Plaza Geelong
About the job
The Rooms Division Manager position is an exciting opportunity to lead the Front Office while supporting the Housekeeping and Maintenance teams at a newly opened hotel. This job is crucial for delivering exceptional guest experiences and ensuring seamless hotel operations, especially during large-scale group events. The team thrives on collaboration and operational excellence, making it a dynamic environment for growth and success.
You'll be responsible for
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Overseeing operations
Overseeing the day-to-day operations of Front Office, Housekeeping, and Maintenance to ensure smooth functioning.🤝
Delivering guest service
Ensuring exceptional guest service standards are consistently delivered across all departments.📈
Driving continuous improvement
Driving continuous improvement through guest feedback and performance metrics to enhance service quality.Key criteria
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Hotel management experience
Five years of guest service experience in hotel operations.View
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Budget management skills
Proven experience managing departmental budgets and labour costs.View
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Stakeholder collaboration
Demonstrated capability collaborating with multiple departments effectively.View
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