IHG Hotels & Resorts4 followers109 jobs

Rooms Division Manager - Crowne Plaza Geelong

Mid levelSeniorFull-timeOfficeGeelong VIC 3220, AustraliaPosted 1 week agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Rooms Division Manager position is an exciting opportunity to lead the Front Office while supporting the Housekeeping and Maintenance teams at a newly opened hotel. This job is crucial for delivering exceptional guest experiences and ensuring seamless hotel operations, especially during large-scale group events. The team thrives on collaboration and operational excellence, making it a dynamic environment for growth and success.

You'll be responsible for

🔧

Overseeing operations

Overseeing the day-to-day operations of Front Office, Housekeeping, and Maintenance to ensure smooth functioning.
🤝

Delivering guest service

Ensuring exceptional guest service standards are consistently delivered across all departments.
📈

Driving continuous improvement

Driving continuous improvement through guest feedback and performance metrics to enhance service quality.

Key criteria

🏨

Hotel management experience

Five years of guest service experience in hotel operations.

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📊

Budget management skills

Proven experience managing departmental budgets and labour costs.

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🤝

Stakeholder collaboration

Demonstrated capability collaborating with multiple departments effectively.

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5 criteria for this job
Hotel management experience
Five years of guest service experience in hotel operations.

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Budget management skills
Proven experience managing departmental budgets and labour costs.

View

Stakeholder collaboration
Demonstrated capability collaborating with multiple departments effectively.

View

Strong communication skills
Excellent verbal and written communication skills for team development.

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Proficiency in Opera
Experience using Opera or Opera Cloud for hotel management.

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