About the job
This job is about supporting the sales, marketing, and customer engagement activities of Australia’s leading science publisher, CSIRO Publishing. The impact of this position is significant, as it ensures that operations, reporting, and customer information run smoothly, contributing to the overall success of the team. Collaboration and a customer-focused mindset are key aspects of how the team works together.
You'll be responsible for
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Responding to customer enquiries
Addressing customer enquiries and requests promptly and professionally, escalating complex matters when required.🗃️
Coordinating customer account updates
Maintaining accurate records across internal systems and relevant external platforms.📈
Preparing reports and datasets
Coordinating, validating, and analysing data from multiple sources to prepare regular reports.Key criteria
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Administrative support experience
Experience providing administrative support in a professional environment.View
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Excel and systems proficiency
Strong skills in using databases and Microsoft Excel.View
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Organisational skills
Demonstrated ability to manage competing priorities effectively.View
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