NCS Group Australia5 followers127 jobs

Salesforce Service Cloud & Case Management Specialist

Mid levelSeniorFull-timeOfficeSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The job is about building a next-generation Salesforce practice at NCS Australia, focusing on delivering large-scale transformation programs across various industries. This opportunity is crucial for shaping better outcomes through innovative technology solutions. The team thrives on collaboration, creativity, and a commitment to making a meaningful impact together.

Meet the team

About the company

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You'll be responsible for

🔄

Contributing across the full SDLC

Contributing across the full SDLC: discovery, fit-gap, design, build, test, and deploy.
⚙️

Designing scalable Salesforce solutions

Designing and implementing scalable Salesforce solutions aligned to out-of-the-box (OOTB) principles.
🌐

Building integrations

Building integrations with external platforms (e.g. billing, order management, payments, digital channels).

Key criteria

🌐

Salesforce Communications Cloud experience

Proven experience with Salesforce Communications Cloud implementations.

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🔗

Integration experience

Demonstrated experience integrating Salesforce with external platforms using APIs.

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📊

Understanding of telco product models

Strong foundation in telco product models, CPQ, and order management.

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A meaningful career starts with a match

Apply on NCS Group Australia
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3 criteria for this job
Salesforce Communications Cloud experience
Proven experience with Salesforce Communications Cloud implementations.

View

Integration experience
Demonstrated experience integrating Salesforce with external platforms using APIs.

View

Understanding of telco product models
Strong foundation in telco product models, CPQ, and order management.

View

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