NCS Group Australia4 followers127 jobs

Salesforce Service Cloud & Case Management Specialist

Mid levelSeniorFull-timeOfficeSydney NSW, AustraliaPosted 4 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

The job is about building a next-generation Salesforce practice at NCS Australia, focusing on delivering large-scale transformation programs across various industries. This opportunity is crucial for shaping better outcomes through innovative technology solutions. The team thrives on collaboration, creativity, and a commitment to making a meaningful impact together.

Meet the team

About the company

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You'll be responsible for

🔄

Contributing across the full SDLC

Contributing across the full SDLC: discovery, fit-gap, design, build, test, and deploy.
⚙️

Designing scalable Salesforce solutions

Designing and implementing scalable Salesforce solutions aligned to out-of-the-box (OOTB) principles.
🌐

Building integrations

Building integrations with external platforms (e.g. billing, order management, payments, digital channels).

Key criteria

🌐

Salesforce Communications Cloud experience

Proven experience with Salesforce Communications Cloud implementations.

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🔗

Integration experience

Demonstrated experience integrating Salesforce with external platforms using APIs.

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📊

Understanding of telco product models

Strong foundation in telco product models, CPQ, and order management.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

3 criteria for this job
Salesforce Communications Cloud experience
Proven experience with Salesforce Communications Cloud implementations.

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Integration experience
Demonstrated experience integrating Salesforce with external platforms using APIs.

View

Understanding of telco product models
Strong foundation in telco product models, CPQ, and order management.

View

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