Salesforce Service Cloud & Case Management Specialist
About the job
The job is about building a next-generation Salesforce practice at NCS Australia, focusing on delivering large-scale transformation programs across various industries. This opportunity is crucial for shaping better outcomes through innovative technology solutions. The team thrives on collaboration, creativity, and a commitment to making a meaningful impact together.
You'll be responsible for
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Contributing across the full SDLC
Contributing across the full SDLC: discovery, fit-gap, design, build, test, and deploy.⚙️
Designing scalable Salesforce solutions
Designing and implementing scalable Salesforce solutions aligned to out-of-the-box (OOTB) principles.🌐
Building integrations
Building integrations with external platforms (e.g. billing, order management, payments, digital channels).Key criteria
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Salesforce Communications Cloud experience
Proven experience with Salesforce Communications Cloud implementations.View
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Integration experience
Demonstrated experience integrating Salesforce with external platforms using APIs.View
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Understanding of telco product models
Strong foundation in telco product models, CPQ, and order management.View
