About the job
The Service Delivery Manager at Infosys plays a crucial role in managing client accounts and engaging with stakeholders. This position is vital for ensuring smooth operations and delivering exceptional service quality. The team thrives on collaboration, innovation, and a commitment to continuous improvement.
You'll be responsible for
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Overseeing daily support operations
Overseeing daily support operations for SuccessFactors and SAP Payroll, ensuring adherence to SLAs and incident resolution timelines.📅
Managing payroll cycles
Managing and monitoring payroll cycles, ensuring accuracy, compliance, and timely execution.🚀
Driving continuous improvement
Driving continuous process improvement and automation initiatives to enhance service quality.Key criteria
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Bachelor’s or master’s degree
Degree in Computer Science, IT, or related fieldView
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15+ years of SAP experience
Extensive experience in SAP, Project Management, and IT ConsultingView
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SAP Payroll expertise
Strong knowledge of SAP Payroll configuration and processingView
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