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Section 75, Claims Handler - Global Customer Research and Solution team – Start Date: 7th December 2026
JuniorMid levelFull-timeHybridSouth Brighton SA 5048, AustraliaPosted 2 weeks agoVerified 11 hours ago
About the job
The Section 75 Claim Handler job is all about delivering exceptional customer service while managing claims with integrity and transparency. This role is vital in ensuring that customer complaints are handled fairly and consistently, contributing to the overall success of the Global Customer Research and Solutions team. Collaboration and a customer-first mindset are key as you work alongside various teams to achieve the best outcomes.
You'll be responsible for
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Investigating claims
Thoroughly investigating all aspects of claims, gathering evidence, and liaising with other teams to determine outcomes.📞
Communicating findings
Effectively communicating findings to customers in a clear and intelligible format, both in writing and verbally.✅
Ensuring compliance
Working closely with compliance teams to ensure that all claims are handled in accordance with regulations and company policies.Key criteria
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Claim handling experience
Demonstrated experience managing claims effectively and efficiently.View
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Knowledge of Section 75
Understanding of Section 75 and the Consumer Credit Act 1974.View
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Relationship management skills
Proven ability to build positive relationships with customers and teams.View