Queensland Government44 followers428 jobs

Senior Advisor

SeniorFull-timeHybridSouth Brisbane QLD, AustraliaPosted 7 months agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Senior Advisor position at the Department of Customer Services, Open Data and Small and Family Business is all about enhancing customer service delivery and supporting small and family businesses in Queensland. This role plays a crucial part in decision-making, team supervision, and operational planning, ensuring that services are delivered effectively and efficiently. The team values collaboration, proactive planning, and a commitment to fostering a positive work environment.

You'll be responsible for

🛠️

Supervising operations

Supervising the operations of the Customer Service Centre to ensure effective service delivery across multiple channels.
🧠

Decision-making

Assuming a central role in decision-making by utilizing data analysis and expert consultations to align with organizational goals.
📋

Performance assessment

Conducting performance assessments and providing feedback to staff to promote a high-performing team environment.

Key criteria

📊

Data analysis skills

Experience utilizing data analysis for informed decision-making.

View

👥

People management experience

Demonstrated experience in managing and developing team performance.

View

📅

Operational planning experience

Proven background in developing operational and financial plans.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply on Queensland Government
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Data analysis skills
Experience utilizing data analysis for informed decision-making.

View

People management experience
Demonstrated experience in managing and developing team performance.

View

Operational planning experience
Proven background in developing operational and financial plans.

View

Effective communication skills
Ability to clearly convey decisions and align team objectives.

View

Policy compliance knowledge
Experience interpreting and applying relevant policies and legislation.

View

Similar jobs

View all
Queensland Government
Queensland Government
Senior AdvisorBrisbane, QLD · Full-time
This job as a Recruitment Senior Advisor focuses on providing best practice advice in recruiting frontline child protection professionals. The impact of this role is significant as it contributes to the strategic recruitment projects and ensures a positive candidate experience. The team values collaboration and encourages contributions from all members to achieve high performance.
Rio Tinto
Rio Tinto
Senior Advisor HeritagePerth, WA · Full-time
This job is about joining the Traditional Owner Partnerships team as a Senior Advisor Heritage, where you will support the delivery of heritage programs and engagement activities. Making a positive impact on asset development pathways and approvals is crucial, and you will work closely with Traditional Owner groups and project teams. The team values collaboration, inclusivity, and a proactive approach to stakeholder engagement, creating a supportive environment for growth and development.
NSW Department of Customer Service
NSW Department of Customer Service
Senior Advisor, Regulatory EducationSydney, NSW · Full-time
The Senior Advisor, Regulatory Education position is an exciting opportunity to be part of a transformative journey at NSW Fair Trading. This job plays a crucial role in shaping smarter regulation and improving customer experiences for the people of NSW. The team thrives on collaboration, innovation, and a customer-centered approach, making it a dynamic and rewarding environment to work in.
Water Corporation
Water Corporation
Customer & Stakeholder Senior AdvisorAlbany, WA · Part-time
This job is all about being a Senior Advisor for Customer & Stakeholder engagement in the Great Southern Region. You'll play a crucial role in fostering relationships and communication with both internal and external stakeholders, ensuring that everyone is aligned with Water Corporation's objectives. The team is small but mighty, and they thrive on collaboration, support, and a commitment to creating a positive work environment.