Queensland Government44 followers425 jobs

Senior Advisor

SeniorFull-timeHybridSouth Brisbane QLD, AustraliaPosted 8 months agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

The Senior Advisor position at the Department of Customer Services, Open Data and Small and Family Business is all about enhancing customer service delivery and supporting small and family businesses in Queensland. This role plays a crucial part in decision-making, team supervision, and operational planning, ensuring that services are delivered effectively and efficiently. The team values collaboration, proactive planning, and a commitment to fostering a positive work environment.

You'll be responsible for

🛠️

Supervising operations

Supervising the operations of the Customer Service Centre to ensure effective service delivery across multiple channels.
🧠

Decision-making

Assuming a central role in decision-making by utilizing data analysis and expert consultations to align with organizational goals.
📋

Performance assessment

Conducting performance assessments and providing feedback to staff to promote a high-performing team environment.

Key criteria

📊

Data analysis skills

Experience utilizing data analysis for informed decision-making.

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👥

People management experience

Demonstrated experience in managing and developing team performance.

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📅

Operational planning experience

Proven background in developing operational and financial plans.

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5 criteria for this job
Data analysis skills
Experience utilizing data analysis for informed decision-making.

View

People management experience
Demonstrated experience in managing and developing team performance.

View

Operational planning experience
Proven background in developing operational and financial plans.

View

Effective communication skills
Ability to clearly convey decisions and align team objectives.

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Policy compliance knowledge
Experience interpreting and applying relevant policies and legislation.

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