Senior Advisor
Think you're a good fit?See what the hiring team are looking for
About the job
The Senior Advisor position at the Department of Customer Services, Open Data and Small and Family Business is all about enhancing customer service delivery and supporting small and family businesses in Queensland. This role plays a crucial part in decision-making, team supervision, and operational planning, ensuring that services are delivered effectively and efficiently. The team values collaboration, proactive planning, and a commitment to fostering a positive work environment.
You'll be responsible for
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Supervising operations
Supervising the operations of the Customer Service Centre to ensure effective service delivery across multiple channels.🧠
Decision-making
Assuming a central role in decision-making by utilizing data analysis and expert consultations to align with organizational goals.📋
Performance assessment
Conducting performance assessments and providing feedback to staff to promote a high-performing team environment.Key criteria
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Data analysis skills
Experience utilizing data analysis for informed decision-making.View
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People management experience
Demonstrated experience in managing and developing team performance.View
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Operational planning experience
Proven background in developing operational and financial plans.View
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