American Express7 followers15 jobs

Senior Associate - Digital Product Management

SeniorFull-timeHybridSouth Brighton SA 5048, AustraliaInformation technologyProductPosted 2 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is about leading the strategic delivery of mission-critical travel servicing experiences at American Express. By shaping the product roadmap and collaborating with various teams, you will ensure a seamless experience for both agents and customers. The team values innovation, collaboration, and a commitment to excellence, creating an environment where your ideas and contributions truly matter.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🚀

Leading product delivery

Overseeing the strategic delivery and operational performance of travel servicing experiences, ensuring high-quality outcomes for users.
🗺️

Defining product roadmap

Shaping the product vision and roadmap in collaboration with engineering and operations teams to meet customer needs.
🔧

Managing incidents and improvements

Partnering with support teams to address incidents and implement continuous improvement practices for service reliability.

Key criteria

🧳

Travel industry experience

Proven experience in the travel industry, enhancing service delivery.

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📊

Product management skills

Demonstrated experience managing product roadmaps and strategic delivery.

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🔧

Technical proficiency

Experience with technical concepts in agile environments for product development.

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A meaningful career starts with a match

View your fit

4 criteria for this job
Travel industry experience
Proven experience in the travel industry, enhancing service delivery.

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Product management skills
Demonstrated experience managing product roadmaps and strategic delivery.

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Technical proficiency
Experience with technical concepts in agile environments for product development.

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Performance metrics knowledge
Understanding of service KPIs and continuous improvement practices.

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