About the job
The Advanced Cloud Engineer job is all about being the primary engineering contact for customers on Azure, ensuring they have a stellar support experience. This position plays a crucial role in driving resolutions for complex problems and enhancing customer satisfaction. The team thrives on collaboration, innovation, and a customer-obsessed mindset, creating an environment where everyone can grow and succeed.
You'll be responsible for
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Driving resolution of complex problems
You will be the primary engineering contact accountable for your customer’s support experience on Azure, driving resolution of critical and complex problems.🔄
Managing customer solution lifecycle
Utilizing cross systems to conduct health checks and providing guidance to customers throughout the solution’s lifecycle.🤝
Engaging with stakeholders
Partnering with other teams to prioritize and drive resolutions of complex, high-impact customer issues.Key criteria
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Cloud experience
4+ years of demonstrated experience in cloud technologies.View
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Technical support expertise
4+ years supporting and troubleshooting enterprise-level applications.View
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Bilingual communication skills
Fluency in Japanese and English, both verbal and written.View
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