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Senior Azure Cloud Customer Experience Engineer - Japanese Speaking

SeniorFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaBrisbane QLD, AustraliaCustomer service and supportInformation technologyPosted 11 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Advanced Cloud Engineer job is all about being the primary engineering contact for customers on Azure, ensuring they have a stellar support experience. This position plays a crucial role in driving resolutions for complex problems and enhancing customer satisfaction. The team thrives on collaboration, innovation, and a customer-obsessed mindset, creating an environment where everyone can grow and succeed.

You'll be responsible for

🔧

Driving resolution of complex problems

You will be the primary engineering contact accountable for your customer’s support experience on Azure, driving resolution of critical and complex problems.
🔄

Managing customer solution lifecycle

Utilizing cross systems to conduct health checks and providing guidance to customers throughout the solution’s lifecycle.
🤝

Engaging with stakeholders

Partnering with other teams to prioritize and drive resolutions of complex, high-impact customer issues.

Key criteria

💻

Cloud experience

4+ years of demonstrated experience in cloud technologies.

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🔧

Technical support expertise

4+ years supporting and troubleshooting enterprise-level applications.

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🗣️

Bilingual communication skills

Fluency in Japanese and English, both verbal and written.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
Cloud experience
4+ years of demonstrated experience in cloud technologies.

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Technical support expertise
4+ years supporting and troubleshooting enterprise-level applications.

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Bilingual communication skills
Fluency in Japanese and English, both verbal and written.

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Data analysis skills
Experience with data platforms like SQL Server and Azure Data Factory.

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Growth mindset
Proven ability to learn new technologies in fast-paced environments.

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