NSW Department of Customer Service35 followers455 jobs

Senior Business Analyst ICT Digital

SeniorFull-timeHybridLithgow NSW 2790, AustraliaMangrove Mountain NSW 2250, AustraliaNewcastle St, East Maitland NSW 2323, AustraliaSydney NSW, AustraliaWollongong, NSW, AustraliaPosted 15 hours agoVerified 1 hour ago
Pending fitX of Y criteria met

About the job

The Senior Business Analyst position is a fantastic opportunity to be part of a dynamic team driving a digital transformation program that modernises core systems and enhances customer experiences. This job plays a crucial role in optimising business operations and ensuring alignment with strategic objectives. The team thrives in an Agile environment, fostering collaboration and innovation to deliver impactful solutions.

Meet the team

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You'll be responsible for

💡

Providing expert advice

Provide expert advice on the feasibility and suitability of proposed solutions to optimise business operations and performance, ensuring organisational effectiveness and alignment with strategic objectives.
📝

Identifying and documenting processes

Identify, analyse and document end-to-end business processes, workflows and requirements across complex digital and business initiatives, applying best-practice analysis techniques to deliver innovative, customer-focused solutions.
📅

Facilitating workshops and Agile ceremonies

Facilitate workshops, requirement-gathering sessions and Agile ceremonies (such as backlog refinement, sprint planning, reviews and retrospectives), and contribute to the creation and prioritisation of product backlogs.

Key criteria

📊

Systems and data migration experience

Demonstrated experience in migrating legacy systems to modern platforms.

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🧪

User Acceptance Testing (UAT) skills

Hands-on experience facilitating UAT, including planning and execution.

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🤝

Strong stakeholder management

Proven ability to establish trusted relationships and navigate conflicts.

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A meaningful career starts with a match

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5 criteria for this job
Systems and data migration experience
Demonstrated experience in migrating legacy systems to modern platforms.

View

User Acceptance Testing (UAT) skills
Hands-on experience facilitating UAT, including planning and execution.

View

Strong stakeholder management
Proven ability to establish trusted relationships and navigate conflicts.

View

AI adoption knowledge
Knowledge of AI tools like Microsoft Copilot and Kiro for analysis.

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Integrated digital ecosystems experience
Experience working with APIs and data exchange in digital environments.

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