About the job
The Business Analyst job at Ampol is all about unifying customer experiences across physical and digital channels. This role is crucial for translating customer, commercial, and business objectives into actionable outcomes, ensuring that the Ampol App and AU Loyalty strategies are effectively supported. The team thrives on collaboration and innovation, working closely with various stakeholders to create a seamless and impactful customer journey.
You'll be responsible for
🔍
Eliciting requirements
Eliciting requirements across the Ampol App and AU Loyalty initiatives into clear quarterly delivery horizons.📊
Maintaining backlog
Shaping and maintaining a prioritised backlog aligned to customer and loyalty growth strategies.🛤️
Defining customer journeys
Defining end-to-end customer journeys across digital, in-store, and loyalty touchpoints.Key criteria
📊
Proven experience in collaboration
Experience collaborating across business, digital, marketing, and technology teams.View
📝
Strong documentation skills
Demonstrated ability to create epics, features, user stories, and acceptance criteria.View
🤝
Stakeholder alignment expertise
Ability to align diverse stakeholder perspectives into coherent requirements.View
View more
