Senior Business Improvement Analyst
About the job
As a Senior Business Improvement Analyst, you will embark on an exciting journey to lead initiatives that enhance member experience and optimize key functions across Insurance. Your work will significantly impact operational capability and help teams adopt better ways of working, all while supporting Australian Unity’s commitment to exceptional member outcomes. The team thrives on collaboration, creativity, and a shared passion for continuous improvement.
You'll be responsible for
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Leading discovery
Understanding current-state experiences and processes by mapping journeys and identifying improvement opportunities.🛠️
Designing future-state services
Creating operational models that simplify and enhance the member experience.🗣️
Facilitating workshops
Aligning stakeholders and driving decisions through cross-functional collaboration.Key criteria
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4+ years in continuous improvement
Experience delivering end-to-end improvement initiatives.View
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Strong facilitation skills
Proven ability to engage stakeholders at all levels.View
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Service design and Lean/Six Sigma expertise
Demonstrated application of methodologies for measurable outcomes.View
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