NSW Department of Communities and Justice10 followers94 jobs

Senior Client Service Officer & Chief Clerk

SeniorFull-timeOfficeSydney NSW, AustraliaPosted 2 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

As a Senior Client Services Officer / Chief Clerk, you will play a vital role in providing exceptional administrative and client service support within a court environment. Your work will ensure compliance with legislative and procedural requirements while delivering high-quality services to clients and supporting court operations. The team thrives in a fast-paced and dynamic environment, focusing on collaboration and continuous improvement.

Meet the team

About the company

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You'll be responsible for

🤗

Delivering high-quality client service

Providing professional client service to a diverse range of stakeholders.
👩‍🏫

Supervising and supporting team members

Guiding and training team members to enhance performance.
❓

Managing complex enquiries

Handling complex inquiries and providing procedural advice.

Key criteria

👥

Customer service experience

Demonstrated experience in high-pressure client service environments.

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📜

Knowledge of court procedures

Proven ability to apply relevant court policies and guidelines.

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🗂️

Organisational skills

Strong organisational skills for managing complex enquiries and documentation.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Customer service experience
Demonstrated experience in high-pressure client service environments.

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Knowledge of court procedures
Proven ability to apply relevant court policies and guidelines.

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Organisational skills
Strong organisational skills for managing complex enquiries and documentation.

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Team supervision experience
Experience supervising and training team members effectively.

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Attention to detail
Proven attention to detail in compliance and reporting tasks.

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