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Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence

SeniorFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Senior Customer Success Specialist - Gen AI at AWS is a pivotal role focused on transforming how organizations leverage AI to enhance their business processes. By defining methodologies and frameworks, this position directly influences product roadmaps and partner ecosystems, creating significant impact across enterprises globally. The team thrives on collaboration, innovation, and a commitment to customer success, fostering an inclusive culture that values diverse experiences.

Meet the team

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You'll be responsible for

🛠️

Designing transformation strategies

Leading comprehensive business execution transformation strategies for enterprise customers adopting Amazon Quick and AWS Gen AI services.
📊

Building transformation methodologies

Creating repeatable transformation methodologies and frameworks to guide customers from AI experimentation to systematic business process reinvention.
📈

Monitoring customer success

Proactively addressing adoption barriers and driving measurable business value realization through structured success planning.

Key criteria

📊

7+ years in customer success

Experience in senior customer-facing roles driving enterprise outcomes.

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🔄

10+ years in business transformation

Proven experience leading large-scale organizational change programs.

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🤖

Deep AI/ML expertise

Understanding of AI capabilities for business operations and transformation.

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A meaningful career starts with a match

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5 criteria for this job
7+ years in customer success
Experience in senior customer-facing roles driving enterprise outcomes.

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10+ years in business transformation
Proven experience leading large-scale organizational change programs.

View

Deep AI/ML expertise
Understanding of AI capabilities for business operations and transformation.

View

5+ years in process optimization
Direct experience achieving measurable outcomes in enterprise productivity.

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Published thought leadership
Demonstrated ability to influence product roadmaps through insights.

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