REA Group2 followers31 jobs

Senior Customer Support Manager

SeniorFull-timeHybridRichmond VIC 3121, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Senior Customer Support Manager is a pivotal job at REA, where you will steer day-to-day operations and lead leaders to foster a strong growth culture. This position is crucial in delivering exceptional customer service and ensuring a seamless support experience across various products and channels. The team thrives on collaboration and innovation, making a real impact in the customer journey.

You'll be responsible for

๐ŸŒŸ

Leading high-performing teams

Lead and inspire high-performing teams to deliver exceptional customer service that drives brand advocacy, loyalty and customer value, removing roadblocks and enabling great outcomes.
โš–๏ธ

Acting as deputy to the Head of Support

Act as deputy to the Head of Support, taking responsibility for day-to-day leadership of the function when required, including decision-making, communications, and representation in cross-functional forums.
๐Ÿš€

Driving continuous performance improvement

Drive continuous performance and process improvement, using data, feedback and experimentation to simplify work, remove customer and employee pain points, and support scalable growth.

Key criteria

๐Ÿ“Š

Operational metrics expertise

Proven experience managing key operational metrics for service excellence.

View

๐Ÿค

Stakeholder management skills

Demonstrated ability to build trusted relationships across teams.

View

๐Ÿ”„

Process improvement experience

Experience leading sustainable process improvements in operations.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • ยฉ 2026 Hatch
  • Privacy
  • Terms
Apply on REA Group
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Operational metrics expertise
Proven experience managing key operational metrics for service excellence.

View

Stakeholder management skills
Demonstrated ability to build trusted relationships across teams.

View

Process improvement experience
Experience leading sustainable process improvements in operations.

View

People leadership background
Significant experience leading multiple teams in a fast-paced environment.

View

Forecasting and capacity planning knowledge
Strong knowledge of effective staffing plans and resource management.

View

A meaningful career starts with a match

Get started

Similar jobs

View all
Queensland Government
Queensland Government
Senior Customer Service ManagerBeaudesert, QLD ยท Full-time
This job is about supporting Housing and Homelessness Services to deliver essential housing solutions through Housing Service Centres. The work performed makes a significant impact on individuals' lives every day, showcasing the importance of this role. The team fosters a culture of communication, collaboration, and continuous improvement, ensuring that everyone works together towards common goals.
Vanta
Vanta
Senior Manager, Strategic Customer Success Sunshine West, VIC ยท Full-time
The Senior Manager, Strategic Customer Success at Vanta is a pivotal job that focuses on leading a talented team of Customer Success Managers to support the company's largest and most complex customers. This position is all about driving measurable customer outcomes and building long-term partnerships while fostering a high-performing team culture. Collaboration, strategic thinking, and a passion for customer success are key elements of how the team operates.
Australian Financial Complaints Authority
Australian Financial Complaints Authority
Senior Manager, People Partnering, Customer Experience and OperationsSydney, NSW ยท Full-time
The job is about being a pivotal People & Culture leader at AFCA, where fairness drives every decision. This position plays a crucial role in shaping strategy, influencing executives, and driving organisational performance. The team values collaboration, inclusivity, and a commitment to positive change, creating an environment where every voice is heard.
Australian Financial Complaints Authority
Australian Financial Complaints Authority
Senior Manager, People Partnering, Customer Experience and OperationsMelbourne, VIC ยท Full-time
This job is about being a transformative People & Culture leader at AFCA, where fairness drives every decision. By partnering with Executives and senior leaders, you will shape business strategy and influence critical decisions that enhance organisational performance. The team thrives on collaboration, inclusivity, and a commitment to making a real impact in the community.