Commonwealth Bank99 followers130 jobs

Senior Data Scientist

SeniorFull-timeHybridSydney NSW, AustraliaPosted 2 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about being a Senior Data Scientist within the Customer Care – Hey CommSec & GenAI Squad, where passion for data and innovation meets opportunity. By evaluating and improving CommSec’s customer-facing GenAI and agentic AI capabilities, you will play a vital role in enhancing customer experiences. The team thrives on collaboration, working closely with various stakeholders to turn insights into actionable improvements.

Meet the team

About the company

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You'll be responsible for

📏

Designing evaluation metrics

Design and maintain evaluation metrics, test datasets and frameworks for GenAI and agentic AI solutions.
🔍

Analyzing chatbot interactions

Analyse chatbot interactions, model behaviour and evaluation results to understand performance, quality and customer impact.
⚙️

Developing workflows

Use Python to develop repeatable analysis, testing and reporting workflows.

Key criteria

📊

Data science experience

Proven experience applying data science to solve complex problems.

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🐍

Strong Python skills

Demonstrated proficiency in Python for data analysis and workflows.

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📈

Evaluation metrics design

Experience designing metrics and frameworks for assessing AI performance.

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4 criteria for this job
Data science experience
Proven experience applying data science to solve complex problems.

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Strong Python skills
Demonstrated proficiency in Python for data analysis and workflows.

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Evaluation metrics design
Experience designing metrics and frameworks for assessing AI performance.

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Effective communication skills
Ability to explain technical concepts to diverse audiences clearly.

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